femtoarts.in ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website.

1. Information We Collect

Information You Provide Directly

When you use femtoarts.in, we collect information you voluntarily provide, including:

  • Account Information: Name, email address, password

  • Contact Information: Phone number, mailing address, city, postal code

  • Payment Information: Credit/debit card details (processed securely through Razorpay; we do not store card data)

  • Order Information: Products purchased, quantities, delivery preferences

  • Communication: Messages, feedback, reviews, or inquiries you send us

  • Customer Service: Information provided when you contact our support team

Information Collected Automatically

When you visit femtoarts.in, we automatically collect certain information:

  • Usage Information: Pages visited, time spent on pages, links clicked, products viewed

  • Device Information: Browser type, operating system, device type, IP address

  • Location Data: General geographic location (city/region level, not precise GPS)

  • Cookies and Similar Technologies: Unique identifiers to enhance your experience

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: Fulfilling your orders, processing payments, and confirming purchases

  • Delivery and Support: Arranging shipping, providing tracking information, and handling customer service inquiries

  • Communication: Sending order confirmations, shipping updates, and customer support responses

  • Website Improvement: Analyzing usage patterns to enhance website functionality and user experience

  • Marketing: Sending promotional emails, offers, and product updates (only with your consent)

  • Compliance: Complying with legal obligations, resolving disputes, and enforcing agreements

  • Security: Detecting and preventing fraud, unauthorized access, and other security threats

We will not use your personal data for purposes incompatible with those stated above without obtaining your prior consent.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

Third-Party Service Providers

We share information with trusted service providers who perform services on our behalf:

  • Payment Gateway (Razorpay): Your payment information is securely processed through Razorpay

  • Logistics Partners (ShipRocket, courier services): Your delivery address and contact information are shared to arrange shipping

  • Email Service Providers: Used for sending transactional emails and newsletters (with your consent)

  • Analytics Tools: Google Analytics collects anonymized usage data

Legal Requirements

We may disclose your information when required by law or to protect our legal rights, including:

  • Compliance with court orders, subpoenas, or government requests

  • Enforcement of our Terms of Service or other agreements

  • Protection of the safety, rights, and property of users and the public

Business Transfers

If femtoarts.in is acquired or merged with another entity, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement reasonable organizational and technical measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS Encryption: Secure HTTPS encryption for all data transmitted to and from our Website

  • Secure Payment Processing: PCI DSS-compliant payment gateway (Razorpay) for safe transactions

  • Access Controls: Limited access to personal data by authorized employees only

  • Regular Audits: Periodic security assessments and system monitoring

Important Note: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

  • Order and Account Data: Retained for up to 5 years for legal, accounting, and business purposes

  • Payment Information: Not stored by us; processed and deleted by Razorpay per their retention policy

  • Marketing Communications: Retained until you unsubscribe

  • Website Analytics: Anonymized data retained for historical analysis

You may request deletion of your account and associated data at any time by contacting us (see "Contact Us" below).

6. Your Privacy Rights

Under Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you have the following rights:

  • Right to Access: Request access to the personal data we hold about you

  • Right to Correction: Correct inaccurate or incomplete personal data

  • Right to Erasure: Request deletion of your personal data (subject to legal obligations)

  • Right to Revoke Consent: Withdraw your consent for data processing at any time

  • Right to Data Portability: Request your data in a structured, portable format

  • Right to Object: Object to marketing communications or certain processing activities

To exercise any of these rights, please contact us at support@femtoarts.in with your request and order number.

7. Cookies and Similar Technologies

What Are Cookies?

Cookies are small data files stored on your device that help us recognize you and enhance your browsing experience.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality (login, checkout, security)

  • Analytics Cookies: Track usage patterns to improve our website (Google Analytics)

  • Marketing Cookies: Remember your preferences and support targeted advertising (Meta Pixel)

Managing Cookies

Most browsers allow you to control cookies through settings. You can:

  • Accept or reject cookies

  • Delete existing cookies

  • Receive notifications before cookies are stored

Disabling essential cookies may affect website functionality.

8. Marketing Communications

Opt-In/Opt-Out

  • Email Marketing: We will only send promotional emails if you explicitly consent. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or contacting us.

  • SMS/WhatsApp: We will send order updates and support messages. Marketing messages will only be sent with your prior consent.

  • Push Notifications: Only sent if you've enabled notifications in your browser or app.

How to Opt-Out

Click the unsubscribe link in any communication or manage your preferences by contacting support@femtoarts.in.

9. Privacy of Minors

femtoarts.in is not intended for users under 18 years old. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal information without parental consent, we will delete such information immediately. Parents or guardians who believe their child has provided information to us can contact us at support@femtoarts.in.

10. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

femtoarts.in operates in India. Your personal data is collected, stored, and processed in India. If we transfer your data outside India in the future, we will obtain your explicit consent and ensure appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

  • Updating the "Last Updated" date at the top of this page

  • Posting the revised policy on our Website

  • Sending you an email notification (for significant changes)

Your continued use of femtoarts.in following the posting of changes constitutes your acceptance of the updated Privacy Policy.

13. Data Breach Notification

In the event of a personal data breach, we will notify affected individuals and the Data Protection Authority of India in accordance with the Digital Personal Data Protection Act, 2023 and applicable laws. Notification will be made without unreasonable delay.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@femtoarts.in
WhatsApp: +91-7042211003
Website: femtoarts.in

Response Time: We will respond to your privacy inquiries within 30 days.

Grievance Redressal: Under the Digital Personal Data Protection Act, 2023, you have the right to lodge a complaint with the Data Protection Board of India if you believe your privacy rights have been violated.

By using femtoarts.in, you acknowledge that you have read and understood this Privacy Policy.